At Le Iconic, we strive to ensure your satisfaction with our products and services. This Refund and Returns Policy outlines our procedures regarding refunds and returns, including instances where events are cancelled.
1. Refunds for Cancelled Events:
If an event organized by Le Iconic is cancelled for any reason, we will issue a full refund to all ticket holders. Refunds will be processed using the original payment method used for the purchase. You will be notified via email or other contact methods provided at the time of purchase regarding the cancellation and refund process. Please allow a reasonable period for the refund to reflect in your account.
2. Refunds for Other Reasons:
For products purchased from our website or other platforms, our refund policy varies depending on the nature of the product and the reason for the return. Typically, we offer refunds in the following scenarios:
3. How to Request a Refund or Return:
To request a refund or return, please contact our customer service team at leiconicagency@gmail.com. Provide your order details, including the order number, product name, and reason for the refund or return. Our customer service representatives will guide you through the process and provide any necessary instructions.
4. Processing Time:
Refunds will be processed within 20 business days of receiving the returned items or confirming the refund request. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider’s policies.
6. Contact Us:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at leiconicagency@gmail.com. Our customer service team will be happy to assist you.
By making a purchase from Le Iconic or using our services, you agree to abide by the terms outlined in this Refund and Returns Policy.
Last Updated: 02.06.2024